Customer Education Manager
Secteur : Autres industries de santé (vétérinaire, diagnostic, dispositif médicaux) Famille de fonction : Information médicaleDescription du poste et des missions
Job Title: Customer Education Manager
Location : Paris La Défense (France)
Job description:
You will be responsible for the local strategy and execution of Customer Education and Training activities for our GAIN program, the Galderma Aesthetic Injector Network.
You will be responsible for the proper planning and management of injection training, compliance with SOP requirements in the execution of injection training, and ensuring proper documentation for injection training
Activities are to be conducted in collaboration with internal and external stakeholders to ensure compliance with Galderma code of ethics and local and international standards and regulatory requirements for medical device, pharmaceuticals, and cosmetic products.
You will manage our Professional Education Advisor
You will report to the IDS Marketing Head.
Key responsibilities:
- Creation of the annual BU training and education plan to HCPs ensuring relevant needs of various customer types are covered
- Able to translate strategic direction from global or regional guidance into local needs.
- Accountable for planning & execution and follow up of training events
- Accountable for implementation of local procedures in terms of hands on workshops:
Plan of Masterclasses, Hands on, Peer to peer and congresses activities and related budget allocation and follow up
Speakers selection, briefings and onsite support
KOL's Management
Own personal relationships with specific KOLs
Give guidance to the field teams on KOLs that we should be engaging with locally
Implement aligned plans to attract and engage best aesthetic product trainers in the industry - work jointly with line management and global to make them best trainers
Build development plans for aesthetics trainers
Build relationships and long-term coop
Ensure local trainers have been properly trained on Galderma standards for Education and Training
Create a Local Faculty of Trainers, continuous coaching them and support in their development through briefings, Train-the-Trainers meetings, live demonstrations, hands-on workshops and anatomy masterclasses.
Skills & Qualifications
Scientific or Medical education
Minimum of 8 years' experience in medical affairs, congress & event and/or marketing in medical aesthetics or medical device environment
Experience and proven ability with activities including leading and conducting educational and training events for dermatologists and/or plastic surgeons
Demonstrated ability to work as an individual contributor and as a member or leader of a team
Professional level in French and English
What we offer in return
You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
Next Steps
Please send your CV in English and after positive review, a first virtual conversation with Talent Acquisition will take place (FYI: just need to upload CV, can ignore the manual fields requested after uploading CV)
The next step is a virtual conversation with the hiring manager
The final step is a panel conversation with the extended team
Our people make a difference
At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.
