Assistant(e) Commercial(e) & Service client

Description du poste et des missions

Location: Lille, France

Position: 12-month fixed-term contract, possible renewal

Post:

We are looking for a proactive and enthusiastic Customer Service Assistant to temporarily strengthen our Supply Chain team by expanding our customer reach and providing quality customer service.

In this position, you will respond to customer requests and ensure the processing and modification of orders as soon as possible, in particular by reducing penalties by offering alternative solutions to our customers.

Your daily activities:

• Communicate with customers and provide them with information about our products


• Receive customer calls and answer their questions


• Be the interface between the customer and our distributor


• Assist in dispute resolution


• Support the administrative tasks of the Supply Chain department


• Manage customer accounts and the pricing database

Profile:

• Significant experience in a similar position, ideally in the pharmaceutical and retail industry


• Proven call center experience


• Excellent communication skills, both written and oral, in French and ideally in English


• Good ability to manage complaints and find solutions


• Proficiency in Microsoft applications, Word, Excel and Outlook

The little + you want:

• Knowledge of logistics and transportation activities


• Good level of English


• Intermediate level in Excel

Remuneration:

In return, we offer a competitive salary (to be defined according to the profile) with access to company benefits (e.g. 2 days of telecommuting per week). Not to mention the opportunity to make a difference within a growing company.

Howdo I apply?

If you have the experience and ability to make this role a success, we look forward to hearing from you. Please complete your candidate profile on our careers site to apply. The closing date is April 13, 2025. For more information, you can contact us at: careers@accord-healthcare.com

About Us:

Accord Healthcare Europe is one of the fastest-growing pharmaceutical companies in Europe. Accord has one of the largest market footprints of any European generics and biosimilars company, selling generic medicines in more than 80 countries around the world. This global footprint allows us to deliver life-saving and affordable medicines to national healthcare systems, helping healthcare professionals transform the lives of patients around the world. Accord's approach is agile and inventive, always seeking to improve products and patient access to them. Accord strives to think differently and do more for the benefit of patients around the world. To continue our growth, we are looking for the best and brightest technical minds as well as forward-looking business professionals. Keeping our people at the heart of everything we do, we provide rewarding opportunities for those seeking continuous personal and professional development, investing in training and development tailored to each individual's purpose. If you're looking for a company that's open to everyone to advance your career, you've definitely come to the right place. Join us in making things better.

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