Medical Information Customer Experience Specialist CDD 6 mois

Description du poste et des missions

Mission:

Providing Medical Information about Pfizer medications to healthcare professionals and consumers.

The candidate must be located in Paris area, France.

Duties will include:

• The Medical Information Customer Experience Specialist (MICES) provides technical and medical information with high degree of quality customer service in the local language.


• Researching and preparing responses for health care professionals and members of the public. Working with cross functional teams across the region in a diverse team and dynamic environment

Profil souhaité

Requirements:

Degree in Life Sciences/Healthcare (Pharmacy degree preferred)

Fluent English (C1) and native French.

Experience in customer service : At least 2 years of experience in medical information or another relevant field.

Work Location Assignment: Flexible - Remote work is possible (except during probation period) - 12 days per month

Compétences requises

Frontline Medical Information Request Management:

• Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.


• Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.


• Identify and record, or triage to responsible designee, adverse events and product quality
  
  complaints as well as process fulfillment.


• Provide response in customer’s local language using approved resources in English.


• Ensure continuity and quality of service for customers across all countries of cover by supporting Operations Manager and relevant MI colleagues.


• Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.


• May be required to provide training and support to other team members.

Lieu de la mission