Ingénieur d'application / Field application specialist

Description du poste et des missions

Company

Founded in 2015, ABL DIAGNOSTICS has designed, developed, manufactured, marketed and supported in France and internationally, directly or via a network of exclusive distributors in 45 countries, molecular biology diagnostic tests for detection (UltraGene®) and genotyping by DNA sequencing (DeepChek®), for infectious diseases.

These are the result of proprietary know-how acquired over the years and scientific collaborations with renowned teams and dedicated technical protocols. ABL DIAGNOSTICS has particularly developed high-tech genotyping medical devices for chronic infectious diseases such as AIDS, viral hepatitis, tuberculosis, and also for the genotyping of SARS-CoV-2 (Covid-19), as well as other viral and bacterial targets.

ABL DIAGNOSTICS offers its customers complementary products in the patient care value chain such as sample collection kits (MediaChek®), a specialized electronic clinical file (Nadis®, installed in more than 200 hospitals in France) and medical devices for viral extraction, amplification, sequencing and automation of medical biology laboratories.

Job

ABL is looking for a Field Application Specialist in France to:

• Provide 1st and 2nd level application support for our molecular and gene testing product portfolio (PCR, Sanger sequencing, NGS…) and for device installation


• Support our affiliates and distributors in all application-related tasks, including installation, demonstration, on-site validation, training and troubleshooting


• Ensure that product updates, complaint handling and post marketing surveillance are dealt with efficiently and effectively


• Develop and conduct product and application training 


• Contribute to customer relationship management, understanding customer needs, setting appropriate product and performance expectations, and gathering market intelligence regarding competitive information and new sales opportunities


• Feedback information to Product Marketing, Scientific, Technical, R&D, QM and other teams across the organisation as appropriate to help in the accurate marketing / further development of our products


• Take responsibility for the application-related collaborations


• Support organisation and take part in user group meetings, workshops, and exhibitions

Profil souhaité

• Degree in Chemistry, Biochemistry, Molecular Biology, Genetics or Medicine or vocational training with specialisation in aforementioned subjects 


• Understanding of data analysis, software applications and/or bioinformatics tools and programs


• Ability to translate complex clinical, medical, and diagnostic issues into comprehensive language and illustrations


• Effective communication and teaching skills, especially in the context of online training


• Clear vision of and commitment to providing exceptional customer service


• Pragmatic, problem-solving and deadline-oriented approach


• Collaborative, analytical, structured and thorough work style


• Excellent English and French language skills; knowledge of other European languages advantageous (Spanish...)

We are looking for someone

• Rigorous and organized


• With good communication skills


• Able to interact with people with different scientific backgrounds

Compétences requises

• A minimum of 3 years hands-on experience in the areas of Sequencing, ideally in a clinical laboratory setting or as a trainer or field application specialist would be idea

Lieu de la mission