Medical Information Customer Experience Specialist- CDD de 12 mois
Secteur : Industrie du médicament humain Famille de fonction : Information médicale
Description du poste et des missions
Job Description
Mission:
Providing Medical Information about Pfizer medications to healthcare professionals and consumers.
The candidate must be located in Paris area, France.
Duties will include:
The Medical Information Customer Experience Specialist (MICES) provides technical and medical information with high degree of quality customer service in the local language.
Researching and preparing responses for health care professionals and members of the public. Working with cross functional teams across the region in a diverse team and dynamic environment
Profil souhaité
Requirements:
Pharmacy degree required
Fluent English (C1) and native French.
Experience in customer service : At least 2 years of experience in medical information.
Work Location Assignment: Flexible - Remote work is possible (except during probation period) - 12 days per month
Compétences requises
Frontline Medical Information Request Management:
Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.
Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
Identify and record, or triage to responsible designee, adverse events and product quality
complaints as well as process fulfillment.
Provide response in customer’s local language using approved resources in English.
Ensure continuity and quality of service for customers across all countries of cover by supporting Operations Manager and relevant MI colleagues.
Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
May be required to provide training and support to other team members.
